Privacy Policy

At Soye Candles, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following information when you interact with us:

  • Personal details such as name, email address, phone number, and shipping address
  • Payment information (processed securely through third-party payment providers)
  • Order history and transaction details
  • Website usage data, including IP address, browser type, and pages visited

We only collect information that is necessary to provide and improve our services.

How We Use Your Information

Your information is used to:

  • Process and fulfill orders
  • Communicate order updates and customer support responses
  • Improve our website, products, and services
  • Send marketing communications (only if you have opted in)
  • Prevent fraud and maintain platform security

We do not sell or rent your personal information to third parties.

Payment Information

All payments are processed securely by trusted third-party payment providers. Soye Candles does not store or have access to your full payment details.

Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and logistics partners
  • Website and analytics service providers

These partners are required to protect your data and use it only for agreed purposes.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic and performance
  • Enhance user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

While we take security seriously, no online system can be guaranteed to be 100% secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your information
  • Request deletion of your data (where legally permitted)
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: soyecandles@gmail.com