Terms & Conditions
These Terms & Conditions govern your use of the Soye Candles website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree with any part of these Terms & Conditions, please do not use our website or services.
General
Soye Candles reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page.
Products & Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product details without prior notice.
Product images and descriptions are provided for reference. Slight variations may occur due to the handcrafted nature of our products.
Pricing
All prices are listed in either dollars or naira and are subject to change without notice. Prices do not include delivery fees, taxes, or customs duties unless stated otherwise.
Soye Candles is not responsible for pricing errors but will correct them promptly if identified.
Orders & Payment
- All orders must be paid in full at checkout.
- Payment on delivery and part payments are not accepted for individual orders.
- Orders are only confirmed once payment has been successfully processed.
- We reserve the right to cancel any order due to suspected fraud, payment failure, or policy violations.
Payment terms for bulk, corporate, or wholesale orders may differ and will be agreed upon separately.
Shipping & Delivery
Shipping timelines provided are estimates and not guaranteed. Delays may occur due to factors beyond our control, including courier issues or customs processing.
Customers are responsible for providing accurate delivery information. Soye Candles is not liable for delays or losses resulting from incorrect address details.
Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Due to the nature of our products, returns are accepted only for items that arrive damaged or defective and must be reported within the specified timeframe.
Use & Safety
Products must be used strictly in accordance with provided care and safety instructions. Soye Candles is not responsible for damage, injury, or loss resulting from misuse, neglect, or failure to follow safety guidelines.
Products should always be kept out of reach of children and pets.
Intellectual Property
All content on this website, including text, images, branding, and designs, is the property of Soye Candles and may not be copied, reproduced, or used without prior written consent.
Limitation of Liability
To the maximum extent permitted by law, Soye Candles shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.
Contact Information
For questions regarding these Terms & Conditions, please contact:
Email: soyecandles@gmail.com