Shipping & Delivery

At Soye Candles, we take care to ensure your order arrives safely, on time, and in perfect condition. Every product is hand-packed and handled with care to reach you just as it left our studio.

Domestic Shipping

  • Standard Delivery: 3–5 business days
  • Express Delivery: 1–2 business days (available in select locations)

International Shipping

  • Delivery times vary by country (typically 7–14 business days)
  • Customs or import duties may apply and are the responsibility of the recipient

Packaging

Each order is packaged securely using protective, eco-friendly materials to prevent damage during transit. Our packaging is designed to be both safe and visually beautiful, reflecting the Soye experience.

Order Tracking

Once your order is dispatched, you will receive:

  • A shipping confirmation email
  • A tracking number to monitor your order’s journey

Please allow 24 hours for tracking information to update.

Lost or Delayed Orders

  • Delivery times vary by country (typically 7–14 business days)
  • Customs or import duties may apply and are the responsibility of the recipient

Shipping Restrictions

  • We currently ship to countries listed at checkout.
  • Some products may have restrictions due to local shipping regulations.
  • Orders cannot be shipped to PO boxes for international deliveries.

Important Notes

  • Soye Candles is not responsible for customs delays or additional import duties on international shipments.
  • Ensure your shipping address is correct; Soye cannot be held responsible for incorrect addresses provided at checkout.
  • Orders will only be processed after full payment is received.

FAQ
How long will it take for my order to arrive?

Domestic orders typically arrive within 3–5 business days. International orders may take 7–14 business days, depending on location and customs.
How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Please allow 24 hours for tracking updates.
Do you offer express shipping?

Yes, express delivery is available for domestic orders in select locations, usually arriving in 1–2 business days.
How are my products packaged for delivery?

All orders are securely hand-packed using protective, eco-friendly materials to ensure they arrive in perfect condition.
What should I do if my order is lost or delayed?

Check your tracking link first. If there’s still an issue, contact support@soye.com, and we will work with the carrier to resolve it promptly.
Do you ship internationally and are there customs fees?

Yes, we ship internationally. Any customs or import duties are the responsibility of the recipient.